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Be a VIP Member for only RM10 and purchase our products at discounted rates !
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PostHeaderIcon Frequently Asked Questions


 

Q :  How do I place order?

A :  You must become a member first. For detalis you can refer to "Shopping Guides" section.

 

 

Q :  What if I forgot my login password?

A : Besides the login input bar there is a "key" icon, click on it to fill in your email address on the blank space. Submit it and then check your mailbox, you will receive a combination of code called "token". Copy the "token" and paste it back on the Choco-Active requested blank space, submit again and you can reset your new password.


Q : What are the diferences between become a member and a VIP?
A :  VIP members can enjoy discounted price, and the most exciting thing is, they can accumulate points (RM1 = 1pt), these points are use for items redemption.


Q : Where are the redemption items?
A :  You can find it under the "Product Categories" on the main page. Every items have their own points. You can also purchase them with the price shown there.

     

   

Q :  How do I checked my order status?

A :  After you have logged in, there is "Order History" on the page's left, click in and you'll  see the status of your previous orders and current orders. For more details you can click in to find out. 

 

 

Q :  How do I know whether the apparels suit my size?

A :  There is measurement description under every product page. The measurement is in "inch" unit (1 inch approximate = 2.55cm).

 

  

Q :  How do I make payment?

A : You can bank in to our account or e-banking to us ( please refer to "Payment method" page). Make sure you sms or email us after you've banked in or transfered. Please keep your receipt until we comfirm your items shipping.

 

 

Q : Do you accept credit card?

A :  Yes we do. By connecting to Paypal, now pay thru credit card online is more safer and secure.

 

 

Q :  What is Paypal?

A : PayPal is designed from the ground up to be one of the safest ways to send money online. Unlike other financial institutions, your payments are sent without sharing financial information. In fact, PayPal never shares your financial information with or sells it to merchants. You can use Visa, MasterCard, and American Express cards to fund your PayPal payments.


 
 

Q :  How long would I received my goods after I made payment?

A : Depends on area, normally within 1 to 4 days.


Q : How about the delivery chargers?

A : Delivery Charges normally will pay by customer, regarding the rates you can refer to "Shipping & Payment" page.

 

  

Q : What is your return policy?

A : We do accept goods return in case you received the wrong items, or there is defects on the items. Please informs us immediately. Please check seriously on the items when the package reach you. Don't signing if you discovered the package is broken or torn.


 

Q : What is your business hours?

A : Working days from Monday to Friday.

 

 

Q : What if I have more questions to ask?

A : You can just email or sms to us (please refer to "Contact Us" page), we will reply your questions within 24 hours.